Privacy Policy

At Tikwave Africa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our services. By using Tikwave Africa's services, you agree to the terms of this policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

• Personal Information: Includes your name, email address, phone number, payment details, and other information you provide when creating an account or using our services.
• Usage Data: Information about how you access and use our platform, such as IP address, browser type, device information, and browsing history.
• Transaction Data: Details of your transactions, including payment information, amounts, and transaction dates.
• Location Data: We may collect your location information if you use location-based services.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services.
• Process payments and facilitate transactions.
• Communicate with you, including sending updates, notifications, and marketing messages (if opted in).
• Monitor and analyze usage trends to enhance the user experience.
• Prevent fraud, enforce our terms, and ensure the security of our platform.
• Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

• Service Providers: Trusted third parties who assist us in providing services, such as payment processors and customer support.
• Legal Requirements: Authorities if required by law or to protect our rights, users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption, secure data storage, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Restrict the processing of your data under certain conditions.
• Withdraw consent where we rely on it to process your information.

To exercise your rights, contact our support team at [support@tikwaveafrica.com].

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your use of our services. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or contacting you via email.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@tikwaveafrica.com
Address: Tikwave Communication Limited, Lagos, Nigeria